Growing use of unified communication and collaboration tools in organizations could hurt productivity in the short term.
Many organisations have expressed concerns over technical challenges of unified communication and collaboration platforms — which includes tools like Microsoft Teams, Zoom, Slack, Cisco Webex and Google Meet — may impact productivity within their organizations.
An indicator of that could be found at the help desks in those organizations. As the use of UC&C apps increased so has the number of help desk tickets related to the tools. Industry observers say that from 50 to 75 percent of all help desk requests are related to unified communication and collaboration software issues.
Although the issues are cleared up relatively quickly, they still have the potential to reduce productivity. The longer it takes all the members to join a session the more time that’s wasted of the people who were on time and connected.
The study noted that when IT departments deal with issues that most commonly involve device configuration, screen sharing challenges and maintenance or updates. In addition,many organizations frequently get reports of poor video quality, delays, poor audio quality and log in challenges.
Employees remain plagued with technical challenges that limit their productivity.
In the rush to collaborate, some companies delivered technology that enabled collaboration without training or the culture needed to support the expected benefits
It is also observed that complexity can be an issue with unified communication and collaboration programs.
A lot of leaders also admit that anything that impairs the quality of calls, videos or collaborative services, they all hit productivity.
When the pandemic started, there were a lot of folks that started using free tools like Google Meet, Zoom and Slack. Some of the tools picked up over the pandemic are going to be consolidated. That will be needed to accommodate changes in the global world of work as the share of knowledge workers working remotely is expected to increase from 27 percent in 2019 to 45 percent in 2022.